Ant Hill Marketing

Okay, GMAC (General Motors Acceptance Corporation) hasn’t been wholly owned by General Motors for years, so I understand that the headline is a little bit misleading. But when you have a brand, your audience’s perception is a big part of that equation. And when GM sold their ownership share of the financial arm in 2006, there was no name change. By keeping “General Motors” in their name, it stands to reason that people would get confused.  And until recently, GMAC probably benefited from having that affiliation. But no more…

Since GM went belly-up – and let’s not forget the recent troubles banks are having – GMAC took a strategic move, and re-positioned  their brand. I know I am a little bit biased, but good for them for putting those TARP funds to good use.

During this banking crisis, GMAC made a decision to become a “trusted partner” with their customers. They drew a line in the sand, and are making the lofty claim that they are “a bank that will always be open, accountable, and honest.” Yes, honest!

It is certainly refreshing to hear a bank make these kinds of promises. Ally has already launched  a very fun marketing campaign that very clearly states they won’t “hide behind fine print” or “hold out” on you because “it’s the right thing to do.”

There is nothing wrong with setting the bar high. And I applaud Ally for having the courage to actually do right by their customers. If they can follow through with meeting their brand promise then they have an opportunity to really stand out in the banking brand landscape. After doing an unscientific brand survey on twitter, response to the service and new brand position has been favorable, especially when it comes to their promise about rates.

There have been some bumps in the road too, as seen on customer Ryan Finnie’s blog, where a rate switch caused him to question the brand by using their very own advertising. Or on the Suns Financial Diary blog, where their user experience with signing up for an account didn’t quite pan out to the friendly partnership they had hoped.

But regardless of these bumps, there is definitely something encouraging in both of these examples. Ally bank contacted each, and listened, if not to resolve the problem, but to help make all their customers’ banking experience better. And to me, that is definitely not banking as usual. The bank brand is still young, it will be interesting to see how they carry the brand forward.

It takes a lot today to differentiate yourself, your company, your brand from the competition. It takes courage to stand out from the crowd and take risks. It means having vision and the ability to see the larger picture. It’s having passion and the innate drive to be the absolute best. It’s laser focus that is unwilling to give up. It’s confidence in yourself, your organization, in your people. And, it’s the committment to walk the walk and deliver on your brand, every time.

Well, what if you sell beds? In the sea of retail, the only dry land tends to be commiditization. Come and get ‘em for the lowest price. Prices slashed. Two-for one. We’ll even throw in free delivery! Sometimes there’s good will and a donation or two. All that noise sounds like a car dealership. But, there’s a company in the U.K. called Benson for Beds. They aren’t selling beds – they are selling sleep. Something everyone wants but not everyone gets. Their focus isn’t on showing hundreds of beds on sale in a warehouse with giant-sized price tags (okay, yes they had some ads like that in the past). They focus on what you can do if you get your sleep. Sleep to Live. Check out their very cool intro spot on their site. http://bit.ly/i1p8f

Their brand screams “have all the fun in the world and at the end of the day you’ll get the best night’s sleep” or in other words, Sleep to Live. Brilliant brand position. They embraced their Sleep to Live mantra by shooting for the Guiness Book of World Records in mattress dominoes. Gimmicky? Perhaps. But, it does go to show that when you think outside the box, you can turn a simple idea into something that helps differentiate who you are and what you offer. It can help an organization rally around a common goal and ultimately help everyone deliver on the promise made to consumers. It can help you grow. And, in the end…might just help you sleep.

Granted, this is a little tongue-in-cheek, but I thought I’d get GM off on the right foot with this whole “restructuring” thing.

How can GM show US taxpayers they are a changed company? Well, designing smart, compelling automobiles is a place to start. But, the most obvious way is to update that tired, old logo. Knowing they are a bit short of cash at the moment, I put together a few concepts for them – for free. (Attention GM: if you like what you see, we should talk.)

And what is a new logo without some meaning behind it? Seeing as how the US government now owns 60% of the auto manufacturer, the mark should reflect the same.

New GM Logo: Concept 1

Seeing as how General Motors is now technically a stimulus project, Concept 1 gives a nod to the Recovery.gov logo. The 40/60 split creates a nice forward arrow motif, showing GM is headed in the right direction.

New GM Logo : Concept 2

The second concept uses the familiar “GM Box” as the blue field on the American flag. Giving the entire mark a forward looking perspective should align the company’s perceived new mission with the new mark.

I really do hope GM can get back on track. They are synonomous with America, baseball, and apple pie – all things I’m a fan of – and things I don’t want to go away anytime soon. That and they owe us about $50 billion smackers.

So, which one works the best? I look forward to the debate.

Companies spend a considerable amount of time and energy differentiating their products and services from their competition. But often times they fail to follow through with the imagery they choose to represent themselves.

Take these images from two successful brands:

iMac product shot. Photo courtesy of Apple.

Apple: The style is modern. The tone is cutting edge and clean. Obviously a computer for the rest of us.

adidas Soccer Ad

adidas: Style and tone combine to show the passion, individuality and action of sport.

Picture perfect.

We’ve all heard the adage “A picture is worth 1000 words.” Its true. The style, tone and subject of imagery all say something about a brand. And if you want the most out of an image – that “something” needs to support what your brand stands for. Not to mention that there is nothing more embarrassing for a brand manager (or a designer) than having your ad show up with the same stock photo as your competitor.

Granted that original art doesn’t come cheap, even for large companies, especially when measured as just one line item when developing one piece of collateral. But, when you consider its value to the overall image of a brand, its an investment for the long run. Original artwork also gives you the ultimate control over the message behind the image and adds to the uniqueness of a brand. The right image and visual language of a photo will communicate, engage and identify with your audience in ways that words can’t.

So I ask you dear reader, how have you made the case for original art? And what do you do when you can’t?

That oh so memorable soundtrack at 10:00 p.m. tells you to hold on and get ready for the one hour adrenaline rush through the eyes of our favorite Chicago emergency room. Who knew that this one hour slot of time was to turn into a TV and cultural phenomenon? In fact, several networks passed up on the ER pilot believing its mastermind, the late (and great) Michael Crichton, to be out of his Jurassic Park. Why would anyone want to watch an hour of drama focused on what goes on in an ER? The previously successful hospital primetime program was St. Elsewhere but that was more of a sitcom mix. This was something entirely different and the networks didn’t really know (or understand) what to do with ER. In the end, NBC bit (but not at first blush) hoping for another L.A. Law or Hill Street Blues.  What they got was much more.

Fast forward 15 years, 122 Emmy nominations, 22 Emmy awards, and we’re at the end of a very long (and profitable) series. ER’s developers, producers, actors, directors – the entire program team redefined the TV drama. One of the best program brands today. They didn’t take a cookie-cutter approach and try to pigeon-hole their script into an existing program format. They took risks. Were consistent. Had passion. Were courageous.  And built community.

Businesses might learn from ER’s success. Think about it. Do you have a distinction in your market? Are you unique? And do you have a community that supports you both internally and externally? In today’s extremely difficult marketplace, businesses must be true to their brand. While the business and CEO mantra today is retrench, it should be step up. Now is the time to take stock in your brand, readdress it and see if it is truly the valuable asset it should be.

So CEOs, business owners and marketers alike, when you sit down tonight to watch the final episode of this 15-year run, before you flatline, ask yourself, “Is my brand dying?” And, more importantly, “What am I going to do about it.”