Betty White and finding the tribe

Posted by Siobhan Doyle on May 07, 2010
Brand Strategy, Social Media / No Comments

For those of you pop-culture buffs, tomorrow marks a long anticipated campaign to get comedian and actress Betty White to host SNL. If I was a betting woman I would guess that this episode will be one of the highest rated for SNL in the last few years. This is actually very interesting if you think about it.

Betty White is not who you would normally think the 18-25 year old audience would relate to or even care to tune in and watch host America’s comedy hour. In fact, since 1992 when the long running Golden Girls left the airwaves she hasn’t had a long standing appearance or main character on any show. There have been bit parts here and there, movie appearances, naughty comedic roasts and let’ s not forget her Superbowl commercial. But for all intents and purposes, Betty White’s career was a burning out flame. Not someone you would think would draw record numbers for a show that is struggling with their ratings.

At the beginning of this year something happened on Facebook. A rallying cry from a group of people who just happen to love them some Betty White. This group of fans had a simple question; how could a part of comedy royalty never be asked to host SNL? Even at the top of her game, and her involvement in comedy would have at least made her a likely candidate at some point to host the show. Wayne Gretsky was asked, we know how that turned out… how could our lovable comedy granny be overlooked?

A Facebook fan group was set up to see if people shared this sentiment, and sure enough the fan group gathered large numbers. Who knew people loved Betty so much? SNL obviously didn’t.  But now people were taking notice. She was booked on Larry King, and did other press junkets. She modestly laughed at the uproar and admitted that it didn’t make much sense to her, she was no lady ga-ga. But would SNL take notice? Of course, they did! How could they not?

And therein lies an important question for anyone running a business. HOW CAN YOU NOT? There are people out there gathering around interests, interests that your product, your service could help. If you find them, and listen to them and cater your product around their likes and dislikes, it can benefit you.

I know what I am saying isn’t ground-breaking or even a new concept. But with Betty hosting SNL, it doesn’t hurt to re-iterate that businesses need to get out there find the tribes and listen to what they are saying. Like SNL, you can reap the benefits.

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Yo Chrysler, what you gonna do now? Right now?

Posted by Jeff Boyce on May 04, 2010
Brand Strategy, Marketing / No Comments

Chrysler is a registered trademark of Chrysler Group LLC., Fiat is a registered trademark of Fiat Group Automobiles SpA

We all know about the troubles of the Big Three automakers in America. Deteriorating market share, strengthening competition, buyouts, bailouts, selloffs, consolidations, greening, heath care costs, unions, suppliers, loans, losses, more losses, our money, their money, someone else’s money… in the eternal words of Shaggy Rogers (of Scooby-Doo fame)…zoinks!

Forgetting about the healthier two of the trio for the moment, let’s talk about Chrysler. Chrysler is in a unique and unenviable position. Always the underdog, Chrysler has been on the ropes for quite a while. After the Daimler/Chrysler foxtrot fizzled, a new dance partner stepped in, the venture capital firm Cerberus. A few months later, yet another dancer stepped into the ring, Mr. Economy. The ménage á trois of Cerebus, Chrysler and Mr. Economy quickly started to circle the sombrero of diminishing returns. With mounting losses and no new venture capital to be found the Cerberus/Crysler newlyweds, (along with their distant cousin, General Motors) went to Capitol Hill looking for a loan. We all know what happened there, we gave them money. But with Chrysler there was a caveat, they must find yet another new dancer to tango with, enter Fiat SpA. Expensive shoes, nicely coiffed hair, and some old world style.

So you may be asking how this applies to marketing? I’m getting to that. You see Fiat and Chrysler have little problem, it’s called time. Because of production cycles, engineering workload, scales of economy, exchange rates, legal wrangling, and perhaps the moon, the first big influx of Fiat-based Chrysler products won’t be released until model year 2012. That’s one-and-a-half model years before new products with new engineering and the new Fiat/Chrysler brand strategy are fully in place. One-and-a-half years of scraping together a viable product line. One-and-a-half years of gap filling marketing. One-and-a-half years is an eternity for a company losing market share and sucking wind as hard as Chrysler. So what are Fiat SpA and Chrysler going to do?

Well, the first step was to re-brand the Dodge Ram truck series into its own singular brand now called Ram. A new ad campaign featuring five TV spots showcasing the recreational and vocational attributes of the new Ram brand. Seven print ads, and a new website, RamTrucks.com to support the spots. To further support the work hard, play hard attitude of Ram Truck customers, Fiat SpA/Chrysler came up with the Outfitter.RamTrucks.com site. Within this online wonderland, you can purchase a Ram brand G-Shock watch or an 18-can camouflaged cooler, or a bunch of t-shirts and other apparel emblazoned with Ram brandiness. Or maybe that’s Brand Raminess. Oh and they also have a blog, “Ram Zone”, and they say they will also leverage social media such as Facebook, Twitter, YouTube, Flickr, and the like to connect with like-minded Ram loyalists.

Next was to re-focus Dodge as a fun/lifestyle brand. Many of us have seen the “Man’s Last Stand” Super Bowl ad and the “We Make Getaway Cars” ad featuring the wheel-spinning tire-smoking, bad-ass Dodge Charger. These two ads, coming from distinctly different viewpoints, male and female, show how misogyny and misandry can both be relieved by pressing your right foot down really really hard on a gas petal. I’m not sure how these two TV spots speak to fun or lifestyle unless you enjoy lousy painful relationships.

Part three, re-focus Jeep to be a “dreamers/adventurers” brand. Jeep product advertising will center on lifestyle with the message that Jeep owners live life by their own set of rules/terms, “I live. I ride. I am. Jeep.” Kim Adams House, head of Jeep Brand Communications, “We want to expand the reach of the brand and provide examples…to see inside the people’s lives who embrace the Jeep lifestyle.” This is a switch from the traditional Jeep branding, the outdoor, go anywhere, macho vehicle that goes where no man has gone before, unless he had a Jeep of course. The new dreamers/adventurers advertising features a woman driving a convertible Jeep Wrangler after a visiting a hair salon in “It’s Only Hair,” a woman driving a carpool in a Jeep Liberty in “Open Lane,” a father and son and a Jeep Grand Cherokee story with a dad on a skateboard in “Dinner’s Ready,” and a Chihuahua in a Jeep Patriot living the good life in “This Dog’s Life.” Not your typical Jeep story lines.

Step D, do something with the Chrysler brand. Push it upscale? We know a couple models will be dropped, the PT Cruiser, and the woeful Sebring (it will be heavily reworked and brought back with a different name). That will leave the Chrysler brand with the 300 sedan and the Town and Country minivan. Not much of a brand lineup. There is talk of Fiat SpA bringing the Alfa Romeo brand back to the U.S., selling it through the Chrysler dealer network. It would give Chrysler a premium brand to compete against the likes of Lexus, Audi, Infinity, and Acura. But with Alfa having left the U.S. market during the mid-1990s with such a poor track record, will the memories and prejudices be able to be overcome? The campaign for that one will be most interesting.

So, as the next year and a half progresses Chrysler and Fiat SpA will have many challenges with repositioning, re-building and clawing their way out of the American automobile abyss. I have a feeling there will be more than one media rep with a smiling face, who will receive the windfall of this colossal reshaping of American perceptions. So turn off your DVRs, re-up your subscriptions, start watching those pitiful sitcoms and healthcare based dramas, and enjoy the front row seat watching it all happen. Besides, in the end, you probably paid for it.

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Color of the Year

Posted by Jeff Boyce on February 08, 2010
Agency Life / 3 Comments

On December 8, 2009 Pantone® officially announced their choice for the 2010 color of the year.  And the winner is – Pantone 15-5519. A round of applause if you please. Pantone 15-5519 or better known as, turquoise.

Turquoise!?! Whaaa? After last year’s mimosa, turquoise is a bit of dull thud in the empty swimming pool of hexadecimal life.

Insert fuzzy swirling images here.

I believe it was the year 1972 in which my family purchased a Dodge truck in a stunning shade of turquoise. The three most memorable things about this truck for me are; one, the color, two, a chilling winter trip from Portland to Hood River with myself and my sister stuck in the back with a catalytic heater for warmth, and three, a brutally hot trip to Sumpter, Oregon, in the middle of summer, with the whole family jammed into the cab. Two parents, three children, no air conditioning. I spent most of the Sumpter trip curled up on the floorboards underneath my mother’s feet in a state of heat-induced delirium.  The combined smell of rubber soled shoes, transmission fluid and graham crackers is still a stifling memory.  But really, the thing I remember most about that truck, is the color.

De-fuzz and un-swirl images.

At this point in my life, I cut Dodge a fair bit of slack for the color choice. My parents, not so much. It was the early 1970s, the world was just coming out of the 60s, the Vietnam War was winding down, free love, the hippie movement, Berkley and turquoise. Dodge was just trying to be hip. As for my parents, I have to believe it was the last truck on the lot and it was at a really good price.

So why did Pantone choose 15-5519 to be their color of the year? According to their press release on the subject, they say this: “In many cultures, Turquoise occupies a very special position in the world of color,” explains Leatrice Eiseman, executive director of the Pantone Color Institute®. “It is believed to be a protective talisman, a color of deep compassion and healing, and a color of faith and truth, inspired by water and sky. Through years of color word-association studies, we also find that Turquoise represents an escape to many – taking them to a tropical paradise that is pleasant and inviting, even if only a fantasy.”  Further: “Turquoise adds a splash of excitement to neutrals and browns, complements reds and pinks, creates a classic maritime look with deep blues, livens up all other greens, and is especially trend-setting with yellow-greens.”  Hmmm.  A protective talisman, signals deep compassion and healing, the color of faith and truth, inspired by water and sky, adds excitement, a classic maritime look, ESPECIALLY trend-setting with yellow-greens!  Pshaw I say! Obviously they never spent 9 hours on the floorboards of a turquoise Dodge truck in the middle of August on a trip to Sumpter, Oregon.

I can’t wait for 2011.

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Kickin’ 2009 to the curb…

Posted by Kim Brater on December 22, 2009
Agency Life, Brand Strategy, Marketing / 8 Comments
Click to Read

Click to Read

‘Twas the night before deadline and all through the shop. Every creature was stirring…

We know what you’re thinking…”Uh oh, not another holiday letter.” Just read it. Please.

Think of it as our little tribute to 2009. Cheers!

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Competition Is Good

Posted by Kim Brater on November 10, 2009
Agency Life / No Comments
And so it begins...

And so it begins...

Competition is good…especially when friendly and when it involves a race. We’ve picked up our wooden block and getting ready to transform it into a lean, mean, racing machine for Stumptown 40.  

Between our team and our friends at SwellPath, we’re ready to go. Want to join in the fun? Check out the details from the Portland Ad Fed.

Think you have what it takes to win? Bring it.

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